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Smile train6/7/2023 How is your organization using feedback from the people you serve? We also train medical professionals in cleft care across disciplines. We primarily serve people with clefts in low- and middle-income countries and their families. Who are the people you serve with your mission? We shared information about our current feedback practices. While mission-trip-based INGOs had to cease operations in March 2020, between that month and June 2022, we sponsored more than 186,000 life-changing cleft surgeries in 75 countries (77% of our pre-pandemic capacity), donated more than $3M in PPE to our local medical partners, and reached 31,000+ healthcare professionals around the world with both in-person and virtual education and training programs, among many other accomplishments. The advantages of our model were made clear during the COVID-19 pandemic. When Smile Train was founded we were only able to offer the initial surgery, but as we have expanded and our resources have grown, we are now very happy to be able to enable not only free follow-up surgeries, but also lifesaving nutritional support, orthodontics, speech therapy, psychosocial counseling, and many other vital, comprehensive cleft care programs at an ever-increasing number of our partner hospitals. Our network of 1,100+ partner hospitals and 2,100+ partner surgeons has helped children in more than 90 countries. Smile Train has sponsored more than 1,500,000 free cleft surgeries for children in low- and middle-income countries since our founding in 1999.
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